Policies Regarding Complaints
The Texas Education Agency encourages parents, students, staff, and community members to raise concerns with their school or school system as soon as an issue arises. If informal efforts—such as speaking with a teacher or administrator—don't resolve the issue, every school system is required to offer a formal grievance process.
Issues the Grievance Process Can Address
- Transportation
- Child custody
- Classroom assignments or campus transfers
- Excused vs. unexcused absences
- Dress code
- District grading policies and student retention
- Homework practices
- Student discipline
- Interpersonal interactions
- Staff hiring and evaluation
- Cafeteria food options
- Job responsibilities
- Student pick-up/drop-off
- Extracurricular activities
- Disagreements with school staff
If your concern isn’t listed or involves a potential violation of law, use the Parent Complaint Navigator. While designed with parents in mind, this tool is available to anyone with a complaint and will guide you through a few multiple-choice questions to recommend the best next steps.